i F i u m e

FAQ

Frequently Asked Questions

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FAQ

消费者APP使用问题

APP或WEB等客户端使用常见问题

您下单后，餐厅配送人员会与您联系，当他给您的外卖送达后，确认您的信息无误后，就会自动设置为“已认证”。如果之后您再次修改过手机号码，会重新需要认证一次。

We accept Visa?, MasterCard?, American Express?, and PayPal?. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

For any technical difficulties you are experiencing with our website, please contact us at our support portal, or you can call us toll-free at 1-000-000-000, or email us at order@companymail.com

If you have paying users or you are developing any SaaS products then you need an Extended License. For each products, you need a license. You can get free lifetime updates as well.

No, This is not subscription based item.Pastry pudding cookie toffee bonbon jujubes jujubes powder topping. Jelly beans gummi bears sweet roll bonbon muffin liquorice. Wafer lollipop sesame snaps.

配送员常见问题

外卖送餐者常见问题集合

For large products, we deliver your product via a third party logistics company offering you the “room of choice” scheduled delivery service. For small products, we offer free parcel delivery.

The cost of scheduled delivery is $69 or $99 per order, depending on the destination postal code. The parcel delivery is free.

We will promptly replace any product that is damaged in transit. Just contact our support team, to notify us of the situation within 48 hours of product arrival.

BOSS常见问题

餐厅拥有者店内店外软件系统常见问题

通常您是无需关注需要下载什么样的软件，安装什么样的设备。只需要告诉我们您需要什么功能，我们的技术支持会帮您做好一切。日常经营中，您若碰到什么问题也可以随时求助技术支持。异常紧急情况下，您可能最需要关注的是收银机软件和安卓软件。

您可以在收银机中的“求助”中在线提出问题，也可以在BOSS APP、手机WEB、电脑PC端在线求助。当然您还可以直接拨打客服或技术支持电话（餐厅安装时会有留存，也可以在我的餐厅管理中看到）。

通常我们在欧洲每个国家都有代理商，他们会直接为您上门服务，您可以在“关于我们”找到您就近的代理服务热线，可以优先咨询他们。您也可以致电xxxxxxxx或邮箱support@ifiume.com直接联系我们，真诚为您服务。

可以在BOSS APP或WEB我的餐厅页面中，输入激活码进行续费、开通功能、提升最大连接数。或者也可求助技术支持帮助您来完成。激活码可以通过在线求助或电话获取。

我们的云服务归属在罗马地区，系统默认使用罗马时区(UTC+1，未设定过默认显示为UTC-Cloud，将和UTC+1效果一样)，如果您的时区有所不同，可以在BOSS APP或WEB我的信息中修改时区，欧洲时区有4个(UTC+0/UTC+1/UTC+2/UTC+3)，请酌情设定。另外如果您所在地区开启夏令时后存在偏差，也可通过此项参数配置显示正确。

餐厅级别为VIP3或以上时，餐厅的Web系统会自动开启。访问链接（www.ifiume.com/food/do?r=AAA）。

其中AAA为您的餐厅编号，可以通过在Web的餐厅设置中申请一个容易记忆的名称BBB来替换AAA。您也可以通过其他域名指向这个链接。

运营商常见问题

运营系统常见维护类问题集合

All successful order transactions will receive an order confirmation email once the order has been processed. If you have not received your order confirmation email within 24 hours, check your junk email or spam folder.

Alternatively, log in to your account to check your order summary. If you do not have a account, you can contact our Customer Care Team on 1-000-000-000.

If you are having issues with a promotion code, please contact us at 1 000 000 000 for assistance.

If you have an account just sign into your account from here and select “My Orders”.

If you have a a guest account track your order from here using the order number and the email address.

代理商常见问题

各级代理商使用、安装等常见问题集合

Yes, We will send you an email once your order has been shipped. This email will contain tracking and order information.

We are committed to quality products. For information on warranty period and warranty services, visit our Warranty section here.

For the peace of your mind, we offer extended warranty plans that add additional year(s) of protection to the standard manufacturer’s warranty provided by us. To purchase or find out more about the extended warranty program, visit Extended Warranty section here.